Data Manager is a great ETL tool, Query Studio is a great tool for ad-hoc queries, simple but powerful. Report Studio is a bit more complicated but also very powerful for complex reports.
Improvements to My Organization
Dashboards and reports bring all the needed figures to our direction on a daily basis and it's available from various devices (apple, android, windows 8.)
Room for Improvement
The reporting tool can be tricky and you'll need to get used to it but it's worth the effort.
Use of Solution
Yes, there may be compatibility issues but as long as you read the requirements and do not apply the latest Fix Pack blindly as soon as they are released, it's pretty stable.
Yes, as with many 3-tiers applications you rely on a web server, an application server and a database, so for example- a huge load of connections can bring down the app server when using LifeCycleManager, a great tool for assistance in the upgrade process.
Not so far.
Customer Service and Technical Support
Customer Service: Better, but I must say that it's not as good as my experience with Oracle's.Technical Support: Good.
I tried (very briefly) Business Object and QlikView but my company has been running Cognos since the beginning.
As usual it requires a lot of reading and it can get a bit complex since there are a lot of different technology involved (web server IIS or Apache, app server TOMCAT, java and Oracle RDBMS as the content store).
It was a mix, the vendor usually has good skills on the subject. Support can be sometimes be disappointing.
Other Solutions Considered
Yes, we did look at Microstrategy, Qlikview and Oracle BI which may have been good choices if we started from scratch but there was no point in changing the tool we were already using.
You need the resources and the budget but it's a great set of tools that can bring value to your business.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 20 2014