What is most valuable?
Drill through reporting, ease of use, ease of design, and functionality.
How has it helped my organization?
This BI tool helped automate and centralize production reports. It provided intuitive navigation for end users. It helped to positively change the reporting landscape while addressing customer needs
What needs improvement?
It definitely needs better data visualization. I needed to couple Cognos with Tableau to provide a complete reporting environment.
For how long have I used the solution?
2 years for Cognos BI series 10; 2 years for Series 8 and 7 years for Series 7
What do I think about the scalability of the solution?
No, the company I worked for had a Corporate user (many end users) license which enabled license costs to be minimal.
How are customer service and technical support?
Customer Service: I did not work directly with Cognos support.Technical Support: I did not work directly with Cognos support.
Which solution did I use previously and why did I switch?
The IT group in my organization was responsible for the set-up. On version 8, Cognos seemed very unstable. Cognos 10 was much improved.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
IT group handled this aspect.
Which other solutions did I evaluate?
Yes. Our company had many BI tools to choose from but Cognos was the most sustainable and scale-able.
What other advice do I have?
There are many BI tools out there to choose from. Cognos might be the right solution for you but this decision needs to take into consideration the size of your user group, the cost per license, the functionality needed for your reporting infrastructure, and the in-house BI knowledge of the BI tool that you choose.