Drill through reporting, ease of use, ease of design, and functionality.
Improvements to My Organization
This BI tool helped automate and centralize production reports. It provided intuitive navigation for end users. It helped to positively change the reporting landscape while addressing customer needs
Room for Improvement
It definitely needs better data visualization. I needed to couple Cognos with Tableau to provide a complete reporting environment.
Use of Solution
2 years for Cognos BI series 10; 2 years for Series 8 and 7 years for Series 7
No, the company I worked for had a Corporate user (many end users) license which enabled license costs to be minimal.
Customer Service and Technical Support
Customer Service: I did not work directly with Cognos support.Technical Support: I did not work directly with Cognos support.
The IT group in my organization was responsible for the set-up. On version 8, Cognos seemed very unstable. Cognos 10 was much improved.
Pricing, Setup Cost and Licensing
IT group handled this aspect.
Other Solutions Considered
Yes. Our company had many BI tools to choose from but Cognos was the most sustainable and scale-able.
There are many BI tools out there to choose from. Cognos might be the right solution for you but this decision needs to take into consideration the size of your user group, the cost per license, the functionality needed for your reporting infrastructure, and the in-house BI knowledge of the BI tool that you choose.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mar 02 2014