IBM Cognos Review

Cognos is the most stable BI environment, but it gets far too complex for advanced setup.

What is most valuable?

There are too many features I like in Cognos to mention, but the most valuable one is a tool has a new set of features called Cognos Insight. It need a separate article to talk about.

How has it helped my organization?

As a consultant, I have seen many cases where Cognos has helped organizations to increase business performance, and support managers in decision making.

What needs improvement?

The main improvement required is to help users with the full vision about the product according to their need. Also, the scale of the stuff on their website that is hidden needs to be changed. They also a need technical person who is very interested in the product, and understands it. The technical stuff is improving too fast, and the IBM lab is working too hard.

For how long have I used the solution?

I have been using it for more than five years.

What was my experience with deployment of the solution?

I can't remember any issues I have faced that I have not been able to resolve through their website.

What do I think about the stability of the solution?

I believe that Cognos is the most stable BI environment.

What do I think about the scalability of the solution?

Cognos has the most scalable options in the market. It has options for all, from personal users, to the most complex enterprise organizations.

How are customer service and technical support?

Customer Service:

Customer service is fair compared with the abilities and size of the product.

Technical Support:

I would rate it as 7/10 as it is rare to find unknown issues that have no resolution, but if you find one, or you did something wrong, and try to get help it will take some time.

Which solution did I use previously and why did I switch?

I used Microsoft BI and I switch to Cognos when I found that I wasn't able to satisfy some customers needs.

How was the initial setup?

The setup now is straightforward. The complexity decreased by time until it reached a very good level, but it gets far too complex for advanced setup.

Which other solutions did I evaluate?

We also looked at Microsoft BI.

What other advice do I have?

Before you start, request advice so you can select the most suitable option for you. You should do this because there are too many options in this product and you may pay for features that you will never use.

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
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Add a Comment
ITCS user

author avatarit_user254652 (Business Intelligence Developer at a tech services company with 51-200 employees)

Great article, I agree with but I have concern in stability, I've some feature worked well in some environments and not in others with no reasons.

author avatarit_user250983 (Bi Consultant at a tech services company with 501-1,000 employees)

Cognos is full of options and features which sometimes are based on specific system requirements. Another issue is the old versions installations because there were many heddin details that you need to care about after installation.
As example others is encryption key which expire by default after one year so if your system date has issue or you spend the one year you will suddenly find your system is not working fine.

author avatarit_user189564 (Account Manager at a computer software company with 1,001-5,000 employees)
Real User

BI platforms should be simple, but able to handle the complex. My comment is, of course, not rocket science, but sometimes we lose our way when trying to everything to everyone.

author avatarit_user83418 (User)

Loved the article but, please go over the information again. The information is not explanatory enough (more details are needed) and the comments need to flow more concisely .

author avatarit_user250983 (Bi Consultant at a tech services company with 501-1,000 employees)

Thanks Chris Sault for your review and comment, Cognos one of the most business user friendly BI environment that can solve very complex business cases, The cognos complexity come when you want to setup distributed environment, This is not business user task and you need architect
In one case I found the whole organization work for more that 6 years with cognos with no technical experience at all,they just had a training and the business user were doing great job.

author avatarit_user250983 (Bi Consultant at a tech services company with 501-1,000 employees)

Thanks for all reviewers and I will try to add more details for this review.

author avatarDiego Hidalgo
Top 10LeaderboardReal User

I think that Cognos is a comprehensive suite for bi, with a user interface quite friendly, I think that's the difference from the rest.

author avatarit_user250983 (Bi Consultant at a tech services company with 501-1,000 employees)

Tottaly agree with you Diego, But Cognos has much differences. As I mentioned for example Cognos insight which can work as standalone BI on memory tool for small environment or even as dashboard design and TM1 client. Which has no equivalent in any other BI solution, as per my knowledge.
I hope to hear more from you if have another thoughts.
Thanks for your visit

author avatarit_user32034 (User at a tech services company with 1,001-5,000 employees)

Can not agree more with you review.