IBM Cognos Review
It offers good back end delivery and end user device options, but it needs more graphic options and an updated UI.

Valuable Features:

  • Data modeling
  • Back end delivery options
  • End user device options
  • Report designer
  • Scalability

Improvements to My Organization:

There've been no improvements since implementation.

Room for Improvement:

  • More graphic options
  • Its UI needs to be more 21st century

Use of Solution:

I've used it for 10 years in various versions.

Deployment Issues:

No issues encountered.

Stability Issues:

No issues encountered.

Scalability Issues:

No issues encountered.

Customer Service:

It's poor.

Technical Support:

It's fair.

Initial Setup:

It was straightforward.

Implementation Team:

We used an IBM partner who were good.

Cost and Licensing Advice:

Look at the TCO not just the sticker price.

Other Solutions Considered:

No other options evaluated.

Other Advice:

  1. Read
  2. Try
  3. Ask
  4. Repeat
Disclosure: My company has a business relationship with this vendor other than being a customer: We're an IBM partner.


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