IBM Cognos Review

The product’s most valuable feature is the open environment where we can build from scratch without too many constraints on calculations.


What is most valuable?

The product’s most valuable feature is the open environment where we can build from scratch without too many constraints on calculations because that allows us to have extensive customization.

How has it helped my organization?

I implement projects using the product, and every time we implement we end up discovering a lot of unaccounted cash that was either being paid to the wrong person or extra money being paid which was unaccounted for. This helps auditing the sales personnel's incentives and also analyzing what incentives show a correlation to an improved performance.

What needs improvement?

  • DBMS scalability
  • Debugging
  • UX for admins who are developing on the software

For how long have I used the solution?

I have used it for 4+ years. I am certified in this tool and I primarily work on implementing this tool (among others) for various organizations’ ICM needs.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I've encountered issues where calculation runs took upwards of six hours because of data storage and build issues.

How is customer service and technical support?

Technical support is excellent.

Which solutions did we use previously?

I did not previously use a different solution.

How was the initial setup?

It's simple enough to install because IBM takes care of initial setup.

Which other solutions did I evaluate?

Callidus is usually this product’s competitor.

What other advice do I have?

The product is as good as the team implementing it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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