IBM Cognos Review
It delivers self-service BI to our end users, in different types of output formats.

Valuable Features:

It is great for delivering self-service BI to our end users. It provides great flexibility in the types of BI output formats that can be delivered.

Improvements to My Organization:

It has allowed end users to explore data without having to copy it into Excel first.

Room for Improvement:

The upgrade process is always a challenge, as it is basically a reinstall each time.

Use of Solution:

I have used it since 2010.

Stability Issues:

I have not encountered any stability issues.

Scalability Issues:

I have not encountered any scalability issues.

Technical Support:

Technical support from our vendor partner is great.

Previous Solutions:

We previously used Oracle Discoverer, but it reached end of life.

Initial Setup:

Initial setup was complex in the sense that there were different ways to deliver BI: relational models, DMR, and cubes. When you first start using it, it is difficult to know which is the best.

Cost and Licensing Advice:

Haggle and buy near the end of IBM’s financial year.

Other Solutions Considered:

Before choosing this product, we looked at SAP BusinessObjects, OBIEE, Pentaho, Jaspersoft and QlikView; all in 2010.

Other Advice:

Get a good local partner or take on an experienced Cognos contractor to help get your local team up to speed and be productive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.


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