IBM Cognos Review

The workspace features are intuitive and simple to use.

What is most valuable?

Workspace Advanced and Workspace are very intuitive and simple to use for a basic user.

How has it helped my organization?

It improved sales monitoring, the enterprise business unit performance (costs, revenue, human resources, etc.) and other financial aspects. It also improved the responsibility for the data input into the transactional applications.

What needs improvement?

Report authoring is sometimes difficult for authors without specific computer knowledge with regard to concepts related to database, i.e., join, union, etc.

For how long have I used the solution?

I have been using IBM Cognos BI since version 10.0 in 2012. IBM Cognos BI 10.2.2 was released on December 2014. So, I have been using IBM Cognos 10 for four years.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

I rate technical support 7/10, because the first help response is fast, even if the whole resolution of the problem might be slow. In any case, tech support is good.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Initial setup was simple. YouTube is a rich way to learn tips & tricks.

Which other solutions did I evaluate?

I'm a Cognos consultant. I work using only this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an IBM Premier Business Partner.
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