What is most valuable?
Cognos is a MOLAP BI tool which covers cubes, dimensional and relational reports, along with different types of complex functions across all databases available in the market. It is a complete analytical solution including all BI combinations. Within it, Report Studio is one single powerful tool which works across all concepts like slicing and dicing, drill through, drill up and down, advanced filtering/prompts, master-detail, report bursting, and conditional formatting/rendering. Also, the advanced visualizations from versions 10.2.2 and 11 are valuable. The Report Studio feature supports all types of complex and analytical reporting, making it a useful tool.
Cognos is the best application with dashboards,batch reporting, jobs, events and ad-hoc reporting for business users.
How has it helped my organization?
Risk analytical reporting has become easy as there is more compatibility. Also, in the future, a Cognos analytic version will be launched that works well with advanced features like cloud, big data and machine learning (Watson analytics).
What needs improvement?
The visualization aspect needs to be improved and I believe, this is being resolved in upcoming versions.
In Cognos version 10.2.1 RAVE visualizations are still coping to become an easy user interface for developing advanced charts compared to Tableau/QlikView (as it is a BI tool) . As of now, only active reports are available. In Cognos version 10.2.2. and 11, the analytics feature seems to be upgraded and on par with other competitive tools in the market.
For how long have I used the solution?
I have used this product for three years.
What was my experience with deployment of the solution?
deployment and migrations can be easily handled using clipboard or import/export method
What do I think about the stability of the solution?
In regards to stability, the performance aspect needs to have more enhancements.no
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
4/5 Technical Support
I would give their technical support a 6/10 rating (actually, it varies from 6-8 level).
IBM or any other vendor resolves documented errors but ultimately the application development / admin team should be able to identify the root cause of the issue and resolve it. IBM can only suggest best practices, so in general a 6-8 rating is quite good for any vendor. IBM has a good PMR system and a decent support reference available online.
IBM also has deals on client partnerships based on the organization licenses where they will be on field at times to help their customers (this is service may require additional payments).
Which solution did I use previously and why did I switch?
We have consistently made use of the same solution with older versions.
How was the initial setup?
The initial setup was quite straightforward.
What about the implementation team?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing policies are comparatively cheaper than other products in the market .
Which other solutions did I evaluate?
I did not evaluate any other options prior to choosing this product.
What other advice do I have?
It is a BI tool that covers concepts namely BI, visualization, mobile, cube and all modern concepts.
Which version of this solution are you currently using?