HCL Connections Review

The Files feature gives us the ability to store, share and collaborate on documents.


What is most valuable?

The Files feature gives us the ability to store, share and collaborate on documents. This is, by far, the most used feature.

How has it helped my organization?

Helpdesk functionality is now using Forums, so people can ask and answer questions and address issues whenever they wish. Questions can be flagged as such and the correct answer identified.

The Files feature has really changed the way we do business. Instead of attaching documents to email, we send links and collaborate in the tool. This reduces the amount of email each day.

What needs improvement?

I have found the wiki to be lacking in functionality. We don’t use that piece, so we have another vendor for wiki.

For how long have I used the solution?

I have used it for seven years.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Technical support has been very good.

How was the initial setup?

I did not perform the setup.

What's my experience with pricing, setup cost, and licensing?

I did not work on licensing or pricing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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