IBM Connections Review
I use the Updates page to know what is going on and which projects are running.


What is our primary use case?

IBM Connections is our primary collaboration platform used for all our internal communications and knowledge sharing. We also use it to work together with our customers.

How has it helped my organization?

Using IBM Connections, we have embraced the concept of Working Out Loud to more openly discuss and share content.

What is most valuable?

I use the Updates page to know what is going on in our company and which projects are running. External access increases collaboration with customers and partners. Online document preview and editing allows for faster co-authoring.

What needs improvement?

I would like to have more control over the news delivery on the homepage. You now need a third-party app for this. I would also like more information in the overall To Do list. You now have to click More to see where an action item is coming from.

I would like to have more control over the news delivery on the homepage.
You now need a third-party app (we use XCC from Time To Act) for this.
I would also like more information in the overall To Do list. You now have
to click More to see where an action item is coming from. It would be
better that you can see (and sort) from which community/activity a to-do
is coming from. It would be best if you could apply filters to this list.


For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We did not have issues with stability.

What do I think about the scalability of the solution?

We have not had issues with scalabilily.

How is customer service and technical support?

Technical support is good.

Which solutions did we use previously?

We were using the cloud version, SmartCloud, but we shifted to on-premises to integrate and extend it more.

How was the initial setup?

You need technical knowledge for the setup, but if you have the right expertise, it is OK.

What about the implementation team?

We implemented in-house, as we are an implementation partner.

What was our ROI?

Our own ROI was within nine months. We directly benefited from more knowledge sharing (and avoiding re-inventing the wheel) and shorter meetings.

What other advice do I have?

We see IBM Connections as the richest ESN platform on the market today. But it takes time to understand and you need to drive an active adoption program.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an IBM Premier Business Partner. We advise and implement IBM solutions.

Add a Comment

Guest
Why do you like it?

Sign Up with Email