IBM Datacap Review

It's a platform, not a configured application, so you can do what you want with it


What is our primary use case?

It's an accounts payable automation. It automates the capture of invoices, extracts relevant data, creates an export, and feeding it that way. 

What is most valuable?

It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats. 

It's a platform, not a configured application, so you can do what you want with it.

What do I think about the stability of the solution?

They have to stop focusing on new development and stabilize the latest release. It is not stable. 

We're going to a web interface, which is very common these days. However, the web interface in the latest release is not stable. This is causing issues. We are about to lose a very large client because IBM can't fix the product.

What do I think about the scalability of the solution?

It's scalable. It can run in the background (zero users) to our larger clients (8,000 users).

How is customer service and technical support?

The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin.

Unfortunately, this is not uncommon.

How was the initial setup?

If someone is looking just to install and remedial capture, the initial setup is maybe a month.

Most of our engagements are a four to six month time frame. Not overly long, when compared to SAP or Oracle, which have about two to four year engagements. We are about a six month average. Primarily ours is more about understanding the business requirements. We'll not alter the business to fit the software. We'll make the software fit the business. It's understanding it to a finite degree.

That's the complicated part. Almost 20% of any of our engagement is talking to the client and end users, and understanding what they need.

Which other solutions did I evaluate?

It really only has two serious competitors in the market. 

Kofax: They bundle their products, but they also license via page count, whereas Datacap doesn't. Therefore, initially Datacap looks expensive until you do a three to five year ROI. Unfortunately, Kofax has been sold maybe four times in the past three years.

The other one is Captiva, which was part of the Dell EMC portfolio, which was bought by OpenText. Having worked at OpenText, we terminated it, knowing, "That's where software goes to die." In our thoughts, the product is in a death spiral. 

That is the difference between the products.

What other advice do I have?

They've got to stop chasing their tails and putting new things in it. At the moment, they need to stabilize it. Once that is done, this will allow the sales reps to sell it, then they can go ahead and start doing the fancy stuff.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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