IBM Datacap Review

Automates manual data entry, but the usability is challenging


What is our primary use case?

We use it for extracting data for insurance filing purposes.

How has it helped my organization?

We are using data in flat files or XMLs and importing it directly into our database, or exporting it to clients who can process it and do insurance verification.

What is most valuable?

The solution automates manual data entry.

What needs improvement?

The usability is challenging and hard for our business users.

I would like better ease of use and more support options.

What do I think about the stability of the solution?

The stability is about average.

What do I think about the scalability of the solution?

It is scalable. However, we are not scaling it up because we haven't got it over capacity yet.

It is hard for us to scale it up. I know it has potential, but it's not easy to do that.

How are customer service and technical support?

The technical support is difficult and expensive.

If you previously used a different solution, which one did you use and why did you switch?

There is a trend of moving toward automation and automotive processes.

How was the initial setup?

The initial setup was complex because the system was complex inherently.

What about the implementation team?

We used an integrator for the deployment, and our experience was very bad. They gave us an unreliable, broken solution which did not work, then they would not work with us. Afterward, we couldn't get a quote for more billable hours of support. They just disappeared and ghosted us.

What was our ROI?

The solution has increased our productivity, but not to our expectations.

The solution saves eight to 16 man-hours a week.

It has not reduced our operating costs.

Which other solutions did I evaluate?

We have worked with Imagine Solutions and have dealt with enChoice. However, Imagine Solutions was on the shortlist.

We chose Datacap because the team demonstrated expertise.

What other advice do I have?

Manage expectations and confirm you have actual buy-in from upper management.

We plan to expand our use of automation in our organization.

We have integrated the solution with non-IBM tools.

I attended the technical track. I learned about the upcoming improvement, which is coming with the Datacap software. We are looking forward to that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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