IBM Engineering Workflow Management Review

We can use a agile or traditional development process.

What is most valuable?

Change management fully integrates with configuration management. Also, this product can work with almost any software development process you use: agile or traditional.

What needs improvement?

The search functionality for files in branches (streams) is very weak.

For how long have I used the solution?

I have used Rational Team Concert for five years.

What do I think about the stability of the solution?

The product runs very nice and is stable.

What do I think about the scalability of the solution?

We have not had any scalability issues. The product is as ready for small, centralized projects as it is ready for complex projects.

How are customer service and technical support?

IBM usually has decent technical support.

Which solution did I use previously and why did I switch?

We previously used SVN, Mantis, and others. The main reason we switched is integration. RTC has many functions integrated within a single product.

How was the initial setup?

Initial setup is a bit complex. You need to install and configure the WebSphere application server, create databases, setup some environment variables, and then finally run the product setup. To be fair, the product setup is straightforward, but until you get there, you have to do a lot of adjustments.

What's my experience with pricing, setup cost, and licensing?

It’s not cheap, but it is worth the price. ROI is almost guaranteed.

Which other solutions did I evaluate?

We did not evaluate alternatives.

What other advice do I have?

I recommend this product. But it is very important that you define your software development process very well before starting to use this tool. Otherwise, you will be automating a problem.

**Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a IBM Business Partner.
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