IBM FileNet Review

Is unlimited as far as size and file types that we manage


What is most valuable?

FileNet is very robust and it’s scalable. It's unlimited as far as size and file types that we manage. It's very accessible. It really works for us, for what we use it for.

How has it helped my organization?

In ECM, the M is management. Before, we didn't really manage very well. We had shares with files stuck over here; a laptop with some important files on it over here that are important to our enterprise. FileNet has allowed us to have a true enterprise system for all of our employees, customers and so on.

What needs improvement?

I would like to see a hybrid cloud, where we could have a cloud solution behind our firewall and use the benefits of the cloud without exposing it to the outside world. I would like a private cloud in conjunction with an external-facing cloud, like the box solution that they're talking about now. We don't have that right now.

We have a different use-case for our ECM solutions than most. We are a government lab with high security requirements. I probably would never house much of our data on an external cloud. The access that administrators would have to data does not meet our security requirements (i.e., Security Clearance for the US Government and ‘need-to-know’ requirements). However, I feel that cloud technology is a much better way to secure and share data. I would like to utilize cloud technology that we could implement on our own servers behind our firewall in conjunction with an external cloud for storing data outside our firewall or maybe in a DMZ to enable collaboration with our sister labs and customers in the government and industry.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

Scalability is unlimited; it really is.

How is customer service and technical support?

Technical support is good. We rely on them a lot. We think of them as a partner. They're excellent, for the most part. We've had a few times when we were stuck and never had a solution. It was because we were way outdated on our system. For the most part, IBM, they're good. They're really good.

What other advice do I have?

I have given it a high rating because we've analyzed other systems; compared everything out there. We do that because our CIO's office wanted us to. There just isn't anything better out there for what we use it for, for ECM.

The most important criteria for me when selecting a vendor to work with is that they deliver what they promise; not just a white paper but actually implemented it and it's working. If they do what they say, I think that's most important.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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