IBM FileNet Review

APIs and web services allow FileNet to integrate with other business applications.

What is most valuable?

FileNet integrates other solutions with my business applications; the APIs, the web services, all of the frameworks that we have developed around the FileNet solution.

How has it helped my organization?

We have used FileNet for legal proposals, digital governance and storage; digital documents that we would otherwise have to store physically. We have reduced costs for storage, by using digital and electronic documents instead of physical. That also makes us faster. For example, with our storage policy built into the application for electronic documents, we can now easily print the document.

What needs improvement?

I would like to see analytics from the unstructured data. Our documents are not always prepared in a way that Datacap and other tools can recognize or extract text from them. I don't know; maybe analytics from two rows or from handwriting.

What do I think about the stability of the solution?

It is very, very stable, like 99.9%.

What do I think about the scalability of the solution?

Scalability is great. We have increased our size in FileNet. We have doubled its size in the last year and it is working well.

How are customer service and technical support?

We have not used technical support.

Which solution did I use previously and why did I switch?

We were looking for a BPM solution, and we found the FileNet BPM solution. It was integrated with ECM. We decided that it was a great integration, the way FileNet was showing the way to solve the problem.

How was the initial setup?

Initial setup was a little complex but that was before the FileNet was part of IBM. It was many years ago. It was complex, but we made it. We had to change our document process, and define the governance policy for the documents. It was kind of difficult to figure out the right way that FileNet could do that at the time. That was difficult, but we found the way to do it right.

Which other solutions did I evaluate?

We considered solutions other than FileNet, but I don't remember which ones. We had three proposals at the time. We chose FileNet because of the integration, the brand name and the way that the brand would support us in the future. Then, IBM made it better.

The decision-making process took 10 months. The price was higher than we thought they would be. We did not consider building a solution on our own.

The most important criteria for me when selecting a vendor to work with is the brand support; the way that they can improve the product in the future and work with you with those solutions.

What other advice do I have?

FileNet is a better way to solve the ECM problems and needs that you have in your company. I have seen different solutions, and I found FileNet to be the more complete solution.

As far as how the experiences of our internal or external customers have changed since implementing FileNet, projects are easy. They need to find some information, some data, and they have it right at the moment that they need it. That changes the way that they use the information.

We are considering employing IBM for a hybrid solution. Right now, we have FileNet in a private network. We want to see if we can transform that into a hybrid cloud.

We also have plans to include mobile. We are now researching the possibility to implement the Datacap mobile solution.

Usability is very good; very, very good. We have different kinds of people working in administration; using FileNet is easy for everybody. We have no problems; we don’t have to keep explaining the way to use it. It is easy.

I have found in FileNet almost everything that we wanted to find; we can search quickly. For example, if you need a text translated from electronic to text, to then go to analytics, you can do it, and IBM is looking at it the same way.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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