IBM FileNet Review

It is a robust, scalable system.

What is most valuable?

It's very robust. We have been using it for the last 15 years and we've never had any opinion to change it or not use it. So far, we have been very happy with it.

How has it helped my organization?

Slowly, we are streamlining all our document management systems. We are including all other departments into FileNet who were not using FileNet as a document management system.

What needs improvement?

The user interface for FileNet can be improved. It was not very professional, you could say, in the beginning, so we developed a custom user interface. With the new ICN, they have come a long way, but they still need to work on the ease of use for the user/customer. So, the user interface is one thing where they're lacking.

It's very expensive, so they could make it a little cheaper but still, it's good.

What do I think about the stability of the solution?

We never had any stability issues.

What do I think about the scalability of the solution?

Scalability-wise and robustness-wise, it's awesome.

How are customer service and technical support?

The technical support is very professional and efficient. So far, we have been very happy with it.

Which solution did I use previously and why did I switch?

Before we started using FileNet on our own, we were subcontracting with other departments using their FileNet. So, around 2007, we decided to move to our own installation and our own system, rather than using the county's system.

How was the initial setup?

I was involved in the initial setup. It's very straightforward, as long as you know what you're doing.

What's my experience with pricing, setup cost, and licensing?

It's on the expensive side.

What other advice do I have?

If someone is comparing FileNet against other solutions like SharePoint or open-source solutions, I think they should be looking into the scalability, robustness and the whole document lifecycle features.

When I look to work with a vendor, the most important criteria is their in-house expertise, how competent they are, the resources they have in their organization; and then, price. We always have to look at which vendor is good and cheap.

For our custom projects, we outsource to a couple of vendors, such as Imagine Solutions. We work with them. They are vendors for FileNet solutions. They don't compete against FileNet. They help us in upgrading FileNet. Those type of projects.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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