IBM FileNet Review

The integration and connection features are valuable.


What is most valuable?

The most valuable features are that it is very well integrated and connected. To deploy many new applications and solutions it may sometimes not be very easy, but it is very robust, at the end of the day.

How has it helped my organization?

The benefit is a shorter time to market, especially.

What needs improvement?

In the next release, I would like to see features for how to move it to the cloud and enhance functionalities as you are developing new products.

Also, I come from a Spanish-speaking country. Sometimes, you have to work with people that don't speak Spanish and that makes that the overall solution a little trickier to implement, because of the language barrier. So, I think that a strong knowledge of the technical issues by people that also have good knowledge of the mother tongue of the country, that would help a lot.

What do I think about the stability of the solution?

Usually, IBM products are stable, although some of them require some changes or some upgrades for minor bugs, but the overall quality of the solutions is OK.

FileNet has helped us a lot with the customer documentation information and I think the solution is very strong.

What do I think about the scalability of the solution?

Actually, right now, we are moving to the new version of FileNet. We are doing all the scalability right now to have more processes involved with the FileNet platform.

How is customer service and technical support?

The technical support is good. I think that the guys have provided us with the solutions that we needed.

Which solutions did we use previously?

We didn't previously use any other solution. We decided to invest in a new solution because we understood that it was a benefit for us and our customers to have the solutions that FileNet, in this case, provided for us.

How was the initial setup?

The setup was a little complex. Even though some of the projects or the solutions are not very complex, you have to integrate them with the company's old system. Some of the systems are not complex, so the overall solution sometimes requires effort, that if it's not on the FileNet solution itself, it's in another module that's integrated.

Which other solutions did I evaluate?

We were checking out other vendors. We were looking at Oracle, Microsoft and some smaller vendors that were developing some specific things for us.

When I'm selecting a vendor, I look for a vendor that you can trust, with whom you can have a long-term relationship, and you know that they are also on top of the technological wave. What you are going to implement is going to be constantly changing with new developments in the future.

What other advice do I have?

Make a very good design at the beginning, understand what you need and also prepare the different phases of the project to ensure that you finish the projects. Have a clear view. Draw the lines of the software you need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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