IBM FileNet Review

Provides valuable data management and content management features.

What is most valuable?

It just allows us to do a lot more data management, just because we have a lot of services, as well as the whole content management we had to do. The whole the FileNet solution that we have integrated allows us to do all of that.

How has it helped my organization?

The benefit of this solution is that it provides the whole file services, given that we have a lot of content management. There are not a lot of other technologies available out there for us to efficiently manage the whole FileNet services.

What needs improvement?

They should continue having the same stack of stuff. There's nothing new that we are expecting. Given our use cases, this is pretty much what we need at this time.

What do I think about the stability of the solution?

Stability is pretty good, because we've evolved over a period of time. Initially, we used to have it at a different data center. Currently, we've evolved into a place where we feel much more comfortable, in regards to the stability of the system.

What do I think about the scalability of the solution?

Scalability is also good. Although, I'll have to admit that with our use case right now, we have a very good prediction of the number of customers. So, we've been able to meet our benchmark. But, at the same time, if it has to become much more larger than that, I'm not quite sure about where we would end up.

How is customer service and technical support?

Technical support is pretty good, given that we have a very good partnership with IBM.

What other advice do I have?

Go for it!

The most important criteria while selecting a vendor are the initial support, the knowledge they have and then, being able to partner-up from the support perspective, for any future needs. That's the most important thing for us.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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