IBM FileNet Review
Provides valuable data management and content management features.

Valuable Features

It just allows us to do a lot more data management, just because we have a lot of services, as well as the whole content management we had to do. The whole the FileNet solution that we have integrated allows us to do all of that.

Improvements to My Organization

The benefit of this solution is that it provides the whole file services, given that we have a lot of content management. There are not a lot of other technologies available out there for us to efficiently manage the whole FileNet services.

Room for Improvement

They should continue having the same stack of stuff. There's nothing new that we are expecting. Given our use cases, this is pretty much what we need at this time.

Stability Issues

Stability is pretty good, because we've evolved over a period of time. Initially, we used to have it at a different data center. Currently, we've evolved into a place where we feel much more comfortable, in regards to the stability of the system.

Scalability Issues

Scalability is also good. Although, I'll have to admit that with our use case right now, we have a very good prediction of the number of customers. So, we've been able to meet our benchmark. But, at the same time, if it has to become much more larger than that, I'm not quite sure about where we would end up.

Customer Service and Technical Support

Technical support is pretty good, given that we have a very good partnership with IBM.

Other Advice

Go for it!

The most important criteria while selecting a vendor are the initial support, the knowledge they have and then, being able to partner-up from the support perspective, for any future needs. That's the most important thing for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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