IBM FileNet Review

It is scalable and the UI is extendable.


What is most valuable?

The best-scaling ECM solution now comes with a beautiful, extendable UI. I hope with the latest push on Case Management, IBM does not forget to flaunt the real beast under the hood, the Content Engine.

How has it helped my organization?

Archival, records management or workflows all get implemented best with FileNet. Over the years, I am witness to organizations picking a cheaper product with a little better UI, only to upgrade later to FileNet when the original solution did not scale well!

For how long have I used the solution?

I have used it for 10 years.

What was my experience with deployment of the solution?

We have encountered deployment issues, just like any other product.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is 4 out of 5.

Technical Support:

Technical support is 3.75 out of 5.

Which version of this solution are you currently using?

5.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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