IBM FileNet Review

Interoperability with IBM Datacap and other products makes this a key component for us

How has it helped my organization?

It really has improved our organization, because it's the repository of all our documents, PDF, etc. That's where we are archiving and storing all those documents, so it's critical.

What is most valuable?

The natural interoperability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution.

How is customer service and technical support?

Support is good. When they have to escalate internally, in order to get some more expert advice internally, they do so and it's okay.

How was the initial setup?

No problem. We've were helped by IBM. That is, you always have problems on a project, but what I ask is whether the solutions have been solid. Yes, they have.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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