What is our primary use case?
We use it to manage all the documents, for all the working groups we have, for management meetings, and for all the projects we run. The advantage is to have a unique place where you can store everything and then we connected it with the another IBM product, IBM Connections. So it's a new way to work, to collaborate, and to exchange documents; even on mobile, especially for people traveling a lot, like me.
It's performing quite well, there is a high level of acceptance by the end-users. Obviously it's all part of the change management that we are running in parallel, and that's so the people can get used to it and discover new features every day. We're quite satisfied, it has performed quite well.
How has it helped my organization?
We have reduced paper, because people, especially at the management level, but not only, use tablets and electronic documents more and more, because they know where things are stored.
And they can access the documents in different ways, like from IBM Connection, from Lotus notes, and all the documents are in FileNet. That's a big advantage because you can save time and you can easily distribute documents to all the people, for example in a project or after a meeting.
What is most valuable?
For me it's the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected. The people are getting used to it.
What needs improvement?
In any product, what I would like to see is integration. Because for me, what is important is to be able to give stability in what we provide to the final users. So integration is the keyword for future releases and maybe even new products.
What do I think about the stability of the solution?
I think it's quite stable, it's a very robust product and we haven't found any major problems or issues, so far.
What do I think about the scalability of the solution?
It seems to be very scalable. We don't have millions and millions of documents, but it seems to be quite scalable and the performance is also quite good.
How are customer service and technical support?
We are working with a business partner in Switzerland. We work with them for every new release and for configuration. Our experience with them is quite good. We have been partners for quite a while on many different projects with many IBM products, and we are quite satisfied.
Which solution did I use previously and why did I switch?
Previously we were using, as in many other companies, Windows Network Drive. Then, some years ago, before I came to the company, they decided to invest in IBM FileNet because, in our company, we have used IBM for many years and many purposes, and we were quite satisfied. The consultant proposed this solution and we started with FileNet. Later on, we installed IBM Connections and many other products. We are satisfied, as a long-time IBM user.
For me, the most important criteria when selecting a vendor include that they have to be close to the customer and they need to understand not only the technical point of view, but the business point of view. That is very important. The risk in many projects is well-known, you build a perfect technical solution but maybe it's not covering the requirements, or it's not close enough to business needs, so people don't use it. So the returns are only on paper.
What other advice do I have?
I rate FileNet a nine out of 10. It would be a 10 with closer integration.
In terms of advice, I would say look for something that covers your requirements. From my point of view, FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products.