IBM FileNet Review

It has a robust API. We are able to have systems communicate with each other.

What is our primary use case?

  • Enterprise content
  • Document management
  • Worker's management, which we are currently not leveraging. 

It is performed fine. It is a robust solution.

How has it helped my organization?

From the document management side, it is able to integrate with some of our other systems, such as SAP.

It has a robust API. We are able to have systems communicate with each other, and do business process automation. Although, there are a lot of opportunities that we have not leveraged yet.

What is most valuable?

  • The document management elements
  • The worker's management pieces
  • The distributive environment capabilities

We run a global corporation with locations all around the world, therefore the distributive environment is important.

What needs improvement?

I would like to see Azure AD added.

What do I think about the stability of the solution?

It is a good, stable system.

What do I think about the scalability of the solution?

I have found that it scales well.

How is customer service and technical support?

I would rate the technical support as medium. I do not like the login process. It is not great. 

Getting an ID, and the IDs across the different things. IDs used to solve similar problems.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

If you are planning on managing records, go with a OpenText, FileNet, or Documentum. A lot of times companies go with SharePoint as a default, but there are some pain points around worker's management in SharePoint. 

What other advice do I have?

Most important criteria when selecting a vendor: Company's position in the industry within that particular technology field. We want market leaders. A company who can support an 80,000 person company which is global.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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