What is our primary use case?
We use IBM Case Manager as our platform for deploying our telemedicine solution. The use case is delivering connectivity between patient and doctor without any third parties. The cognitive capabilities of Case Manager and how we're able to create a case, which is a patient, are very valuable for us. Everything that goes into an object is about the patient, versus it being event driven.
How has it helped my organization?
The most critical benefit has been ease of use. It speeds along our development, helping us go to market a lot sooner.
What is most valuable?
It's cognitive capabilities and scalability.
What needs improvement?
I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space.
What do I think about the stability of the solution?
Excellent. It's probably one of the most mature pieces of technology that IBM offers.
What do I think about the scalability of the solution?
I believe we built it on that platform because of its ability to scale to whatever size we need to go to.
How are customer service and technical support?
We're consistently using technical support and they're doing a great job to this point.
Which solution did I use previously and why did I switch?
We started with IBM Case Manager after doing our research on some of the other ones, just sampling them. We saw that the other ones didn't have the scalability and were very easily breakable.
For me, the most important criterion when selecting a vendor is trust.
How was the initial setup?
There's a level of complexity, but our exposure, for starters, has been with the IBM Concierge, where the solution is fully loaded already, Case Manager on all of its platforms. But when we try to do it ourselves, that's not as smooth.
Which other solutions did I evaluate?
We started with considering doing a peer, mobile-first type application. Obviously, from a mobility perspective that's great, but you need a lot more heft from data storage and otherwise.
What other advice do I have?
I will rate it at eight out of 10, because I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on. We'd like to be a lot more independent for something like that. But outside of that, from what it delivers in terms of functionality, it's great.
My advice would be, respect the maturity of the solution if you're trying to go to a huge scale. Most new stuff breaks.
Which version of this solution are you currently using?