IBM FileNet Review

It makes record archiving very efficient, but there needs to be simplicity in the installation process

What is our primary use case?

It is our unstructured record archive solution.

It is mainly for internal users. We don't have end users for it, since it is only used internally. It has captures a maximum part of our organization to help with the efficiency in our records.

How has it helped my organization?

It has a process interface for a lot of different aspects of our business, which makes record archiving very efficient.

With our organization being in the financial sector, it has a lot of records: millions to billions. These were very tough to manage overall. A solution like FileNet has definitely improved our business. It keeps legal focused on what is required, and what is not. It has also helped the overall organization to focus on what is really needed, and what is not.

The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product.

It does help the legal team with their decision-making. They can hold and sweep the records based on legal actions required on any particular record. Therefore, it does help on the compliance.

What is most valuable?

It is very user-friendly.

What needs improvement?

In the next release, I would like to see automation and simplicity in the installation.

I feel that there is not enough ease on the initial front part. The ease and flexibility could be improved.

How are customer service and technical support?

The technical support is good and efficient. I would rate it an eight out of ten.

Which solution did I use previously and why did I switch?

In the past, we did have some other custom solutions. We have also tried some other vendors and they did not covering the platform 360 degrees. When we opted for this particular product from IBM, we saw that it has the overall coverage which is not being provided by any other vendor. This has improved our productivity.

How was the initial setup?

The initial setup was pretty complex. There are too many options, and it can get a bit confusing.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It has not done much for operations costs because there are still operations involved in it. However, I still see a percent or two difference.

Which other solutions did I evaluate?

We did a PoC. We tried multiple vendors and compared them on different aspects. Based on the simplicity, ease, convenience, and many aspects of this solution, we made the decision in the past to work with it. We plan on continuing doing so in future.

What other advice do I have?

Do a study and learn about the solution instead of jumping in and finding out about stuff later on. Attend conferences before making decisions and doing things. Then, you can make a smart call.

We haven't used any automation so far. I would like to explore the business partners on automation and find out much more about it.

While it does have business and case management in the tool, we are not really using it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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