What is our primary use case?
We are a ratings company. We store all of our ratings documents in a FileNet Content Manager. We also use the Datacap scanning solution to extract the data, then index it into FileNet. That is our main usage of the FileNet platform.
We store documents on-premise. As a ratings company, we are not storing anything on the cloud at this time.
How has it helped my organization?
The usability is very good. Our customers are happy. The stakeholders allow the interface and platform, which comes with a CMIS. This allows our external applications to talk to FileNet using the CMIS platform. It is a win-win for everybody.
What is most valuable?
- IBM support
The most valuable for us is the ease of operations in Datacap, especially to extract data, along with the robust platform of FileNet, as a content management system.
It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them.
What needs improvement?
I would like to have an offline DR deployment. If that is doable, then it would be a big win.
The installation needs improvement.
A lot of the solution is GUI-based. If that could be automated, that would make the solution better.
What do I think about the stability of the solution?
It is very stable. We hardly have any downtime or any major issues.
What do I think about the scalability of the solution?
The scalability is very nice. It is very scalable. We are in a high availability mode.
How are customer service and technical support?
The technical support is very good. We are very well partnered with IBM support. We have AVP Support, which is very valuable.
Which solution did I use previously and why did I switch?
We did not have a different solution prior to FileNet.
How was the initial setup?
The documentation was very well done. The initial setup was straightforward with our experience and in-house knowledge. We also had the IBM engineers available, as needed.
What about the implementation team?
What was our ROI?
It has reduced operating costs by reducing the amount of manual work needed.
Datacap has helped to increase our productivity.
We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency.
If we can achieve 80 percent automation with it, then it will save us 80 percent time.
Which other solutions did I evaluate?
I have used other products as well. However, stability-wise, I am more comfortable using this product.
What other advice do I have?
I would definitely recommend the FileNet solution.
The integration process is very smooth because we use CMIS. The other application uses CMIS to talk to FileNet, and this is very smooth.
We are not using the solution for case management nor automation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.