IBM FileNet Review

Provides better content management for security content

What is our primary use case?

Primary usage is storing content for content management.

We are the consultants, who provide the solution to our clients.

We mostly use ECM solutions from IBM, not database.

How has it helped my organization?

While business users are happy with the solution, trends are changing. We need to catch up to them.

The solution helps with governance, especially with PII or PHI, and then with some redaction capabilities.

It has had a positive effect on the decision-making for the business users in our organization.

The solution has improved business process management and case management in our organization.

What is most valuable?

It provides better content management for security content: both storage and archival.

It is pretty robust and user-friendly. 

We have integrated this solution with other solutions, and the integration process is seamless.

What needs improvement?

The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for.

The usability is a lot better than it used to be.

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

The technical support is pretty knowledgeable and good.

Which solution did I use previously and why did I switch?

The industry is changing. Competitors for the clients are growing faster, so they need to catch up with them. We need to deploy processes to make them more efficient, interactive, and faster.

How was the initial setup?

The initial setup is complex in the sense that there are server dependencies, installation issues, and compatibility issues with the existing environment and software. Then, the hardware and software have to be managed.

What about the implementation team?

We are the consultants for the deployment.

What was our ROI?

The solution increases productivity and reduces operating costs. With a few customers, it has reduced costs by 30 percent from the legacy systems to the new system.

It saves our customers time by 30 to 40 percent by eliminating the time to process paper.

Which other solutions did I evaluate?

We work with the competitors, as well. While the solution is good, it needs to catch up to the average.

What other advice do I have?

Depending on the customer's needs (requirement) and how they have they have laid out their environment, I would recommend the product.

The product has improved over time through automation.

We plan to expand automation into machine learning, artificial intelligence, and analytics.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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