IBM FileNet Review

High resource-consumption and difficult to use API are drawbacks of this solution

What is our primary use case?

We use it as a business documents repository for documents such as invoices, packing lists, POs, etc.

How has it helped my organization?

One way the solution has helped our organization is that HR uses FileNet to keep personnel documents instead of keeping photocopies.

What is most valuable?

The most valuable feature is access control.

What needs improvement?

We do not know how to use the FileNet API. It seems like it is very difficult and not transparent. They could also improve on the solution's resource consumption and cost.

For how long have I used the solution?

I've been using FileNet for two years.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

My impression of the scalability of the solution is that it is not really good since FileNet is a high resource-consuming solution.

How are customer service and technical support?

The knowledge of their tech support staff is perfect but, even with that kind of support, we still need internal staff who have a notable level of knowledge of the solution.

If you previously used a different solution, which one did you use and why did you switch?

We switched from an AS/400-based, on-demand solution because the company decided to abolish the IBM AS/400.

How was the initial setup?

The initial setup was complex. Access control setup took a long time and it was difficult to upload documents from other systems.

What about the implementation team?

We worked with Starting Point and RSTN.

What's my experience with pricing, setup cost, and licensing?

The cost is about $40,000, plus yearly maintenance.

Which other solutions did I evaluate?

We looked at Ricoh and ParaDM. We chose IBM FileNet because of the brand name.

What other advice do I have?

The biggest lesson I have used from using this solution is that, if it were up to me, I would choose a solution with a very easy upload method and an easy-to-use API.

My advice would be to understand the company deeply before making a decision.

We're not using much automation related to FileNet. We will introduce BAW soon, with a goal of introducing time savings. In terms of expanding our use of automation in our organization, we may convert some of our approval processes from paper to digitalized documents.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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