What is our primary use case?
The solution is like a storage device that is for our old organized cloud infrastructure. We are using it as storage for all our databases, for the data we are preparing for in developing our own applications, or for running some infrastructure services.
What is most valuable?
The solution is very flexible.
It's a very fast product. It's not slow in any way.
The product is very, very easy to configure.
The installation is nice and easy.
What needs improvement?
The stability of the solution isn't great. We have had a lot of issues with discs over the years.
There should be better integration with utilization platforms.
The pricing needs to be more competitive.
For how long have I used the solution?
I've basically been using the solution for ten years or so.
What do I think about the stability of the solution?
It isn't really stable per se. We've had some problems over the years. We experienced some problems with the backplane, from what I recall. There were issues switching the discs. We had a lot of issues with discs. Of course, the problems didn't really happen in production.
What do I think about the scalability of the solution?
We have about 100 users on the solution currently.
How are customer service and technical support?
We've dealt with technical support in the past and we were satisfied with their level of service. However, we no longer pay for support. We have enough knowledgeable people in house to handle everything.
Which solution did I use previously and why did I switch?
We are actually in the process of changing solutions. We're going to switch to Lenovo's DE4000.
How was the initial setup?
The initial setup was not complex at all. It's pretty straightforward and easy to handle.
The deployment was very fast as well and may have only taken about a day or two.
We had a team of three that handled everything. They don't just handle the storage, however. They're handling the servers and network as well.
What about the implementation team?
We didn't need to use a consultant when we were implementing the solution. We did everything in-house and with our own internal teams.
What's my experience with pricing, setup cost, and licensing?
We initially paid for licenses and support for I don't remember how many years. Later on, if you want to extend the support you needed to pay for the license. However, due to the fact that we are rather experienced, we decided we didn't need to renew the support.
What other advice do I have?
Currently, on the market, I see a lot of different vendors who are offering the same functionalities or even better options for the same or less money. They should try to be more competitive.
Overall, I would rate the solution at a six out of ten. If it was less expensive and a bit more stable, I would likely rate it higher.
Which deployment model are you using for this solution?