IBM FlashSystem Review

Stability is fine, but technical support is so poor that we are changing vendors


What is our primary use case?

We have a clustered network using an IBM 3650 for our server. Our environment is entirely in-house, and we are not currently running anything in the cloud.

We are planning to migrate from our current system, as the equipment is getting old.

What needs improvement?

The support is simply not there, so it needs to be improved.

This solution needs a management console where we are alerted to issues and can report them, or escalate them through email or another method. If something happens to our storage, for example, then we will be notified, and we can report it through the console. 

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the stability of the solution?

Stability-wise, this solution is fine. However, we have been having some trouble with our cluster breaking. 

What do I think about the scalability of the solution?

This solution is scalable to an extent. 

How are customer service and technical support?

We have been facing many issues with support. The main dealer here for IBM is not giving us any support. They are useless fellows, and if you raise any IBM issues they are not serious about them. We are fed up with this situation, which is why we are migrating.

How was the initial setup?

The initial setup of this solution is complex.

Which other solutions did I evaluate?

We are currently in the stage of migrating our environment to a Huawei solution. It is similar to what we have now, being on-premises and nothing related to the cloud for the time being.

We were having too many support issues with IBM. Within the past couple of months, we were having physical server issues, including problems with the RAM.

What other advice do I have?

My advice to anybody who is considering this system is not to do it. I do not recommend it. It is a big no.

The biggest complaint that I have about this solution is the support. It is important to have responsive support. We had a RAM issue, and the RAM is the heart of the server. I had to escalate the ticket and wait for thirty days. During that time, my server was totally down, which caused our productivity to suffer. It was a big disaster.

The hardware may be good, but I cannot rate this solution very high because of the support.

I would rate this solution a five out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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