IBM Guardium Data Protection Review

Very stable with good access but requires better technical support

What is our primary use case?

We primarily use the solution for general access management. We use it for compliance and validation. If there's any change in the cable part, this solution will notify us.

What is most valuable?

The solution is very good at marking.

The initial setup is quite easy.

The solution offers trouble-free access.

What needs improvement?

The reporting on the solution is weak. It needs to be improved and enhanced. From a management point of view, it's really important to have reports. They should be offering easily extractable reports that we, as users, can benefit from.

The technical support is very poor.

Integrations are difficult to configure upon the initial setup.

The solution needs to offer data encryption.

For how long have I used the solution?

We've been using the solution for the last two and a half years.

What do I think about the stability of the solution?

The solution is very stable. We don't seem to experience bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The product's scalability is fine, however, the requirements for scalability make it somewhat limited, as you will need to add hardware resources in order to expand it. Other than that, yes, the scalability is there, and you can use it, but you need to keep in mind that there is hardware that you have to have in place.

How are customer service and technical support?

We haven't been happy with the support. We're always facing issues with integration with one database and we don't get a detailed response. Their help just hasn't been adequate. Our team is now basically working with a local partner for support, however, it's an aspect of the product I'm very unhappy with.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is quite easy. It's not an issue and is very straightforward. That said, teamwork becomes an issue due to the fact that the troubleshooting part is a little bit difficult. We need to have some more insights from IBM to help us along. 

If you are new to the product, you need to have a more qualified person to assist you with the process, and ultimately we have to engage with technical support. The response is not fast, however. The product is a critical part of our environment, so we need a rapid response from the site to sort out the issue, whatever it might be.

We have two people currently managing the product.

You only need one person to deploy the product.

What about the implementation team?

We had one person from the vendor come and help us deploy the solution.

We definitely needed more assistance and have tried to get the help of technical support for some integration issues, however, the response hasn't been fast enough.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost of the solution, however, I believe the features have separate costs. We have a data protection license and on top of that, we need to buy however many databases we need to monitor everything effectively.

Which other solutions did I evaluate?

In the current environment that I'm working in, I did not evaluate other products. However, in the past, I have had to utilize other products.  don't recall what it was exactly, though. The other solution was from McAfee.

In terms of the ease of access and ease of deployment, IBM Guardium was much easier to deploy. However, in terms of maturity, then definitely that the other product that I used in the past was more mature than the IBM Guardium Products. 

What other advice do I have?

We're looking to upgrade the solution soon. I'm not sure which version we are currently using.

I would recommend others considering the solution to make sure they get local partners who can basically deploy the product. They need to have someone with sound experience. I have found a partner who applies the product often just simply deploys it and they don't have a use case available. They don't have the right experience. You need to choose your partner carefully or be ready to work hard yourself to deploy the product in the best possible way. 

I would rate the solution seven out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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