What is our primary use case?
My primary use case was for a class that I've taken in integer programming where it required us to implement some basic models in CPLEX. It performed really well. It was a little bit difficult to get at the beginning. What was difficult was setting the sets into it, sets of variables.
What is most valuable?
The best thing is that it offers, compared to other programs that I've used - LINDO and LINGO - it gives you much control on the parameters and the sets, so you can do a lot more with CPLEX.
How has it helped my organization?
It helped me because it was just easier to implement complex models. That's it. But if it was a basic model, then I would use another program. It's not worth the complexity.
What needs improvement?
The layout of the program, the way the windows appear. It's kind of confusing at the beginning to get a hold on.
What do I think about the stability of the solution?
Great. It never crashed. No lag time.
What do I think about the scalability of the solution?
I didn't implement any complex models in it, but I feel if I were to do that, I would use CPLEX for sure.
How are customer service and technical support?
I didn't use it, except at the beginning. Licensing stuff. That was OK.
Which solution did I use previously and why did I switch?
How was the initial setup?
I wasn't involved in setting it up.
What other advice do I have?
From my experience, it's the best out there for complex models.