IBM InfoSphere MDM Review

We are able to identify fraudulent requests, but the stack architecture seems too complicated.

What is most valuable?

The ability to standardize and match names using a combination of global name recognition and an MDM server is a valuable feature for us.

How has it helped my organization?

We are able to streamline processes, identify fraudulent requests, and provide additional services.

What needs improvement?

At the time global name recognition was purely batch-oriented, as it needed to become transactional/real time. The stack architecture seems too complicated as a result of having too many components that needed to be built together.

For how long have I used the solution?

I've used it for several years.

What do I think about the stability of the solution?

It was OK.

What do I think about the scalability of the solution?

Scalability was sometimes a problems depending on the pre-selection criteria.

How are customer service and technical support?

Support was OK; it did show however that IBM is not a single organization. There was a need to bridge the towers across the different components within the solution. My recommendation is to get a customer representative who works on bridging the differences within IBM’s organization.

Which solution did I use previously and why did I switch?

No previous solutions were used.

How was the initial setup?

We were the SI team implementing for a client.

What about the implementation team?

IBM supported aspects of the implementation.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Make sure to understand how MDM fits into the overall application landscape. Also, cross check the use of MDM against existing processes.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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