IBM InfoSphere MDM Review

It helps us solve regulatory requirements with regards to anti-money laundering, which is a must for a financial company. However, it needs a better database.


What is most valuable?

Customer data matching is a valuable feature.

How has it helped my organization?

MDM helps to solve regulatory requirements with regards to anti-money laundering, which is a must for a financial company.

What needs improvement?

It needs a better database.

For how long have I used the solution?

I've used it for seven years.

What was my experience with deployment of the solution?

No serious challenges, they can be overcome,

How are customer service and technical support?

I'm satisfied, 8/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It’s not straightforward. It requires time to fully understand how the internal product works.

What about the implementation team?

In-house, but with help from a hired contractor who was recommended by the vendor.

What's my experience with pricing, setup cost, and licensing?

It’s not a cheap product to acquire and to operate.

For the company I work for, not having MDM is not an option. My company chose a number of record licenses schemes.

Which other solutions did I evaluate?

No other options were looked at.

What other advice do I have?

Do not rush, plan it properly, and ensure you have enough time to correct any mistakes. It's not a perfect product, but the vendor we chose is reliable and dependable.

MDM is quite a niche market, the vendor also doesn’t have a skilled team, and they have to assemble multiple skills (database, data management, WebSphere, hardware, etc.) to install it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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