IBM Integration Bus Review

Good API integration and support from Lab Services, but migrating to this solution is complex


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. Usually, they want to use this for consolidating the services. It is used to integrate their core insurance systems with the rest of the environment.

How has it helped my organization?

We try to enable this kind of service-oriented architecture (SOA) to assist our clients with consolidating all of their services.

What is most valuable?

The most valuable feature is the API integration.

What needs improvement?

The integration is difficult to manage.

Migrating to this solution is complex and it would be helpful if they had a way to convert existing integrations.

For how long have I used the solution?

We have been using IBM Integration Bus for more than three years.

What do I think about the scalability of the solution?

From a scalability point of view, I think that this product is good.

I would say that it is good for an enterprise-level customer.

How are customer service and technical support?

We receive our technical support through an IBM partner in Taiwan. However, developing this kind of project required asking for assistance from the IBM Lab Services. Without Lab Services, our support would not have been as strong.

How was the initial setup?

Migrating to this solution is complicated and not simple to do if they already have API integration between systems.

Which other solutions did I evaluate?

We also work with TIBCO and Oracle ESB solutions. We find that our customers have had a good experience with them and there is always a lot of interest in these two products.

What other advice do I have?

IBM Integration Bus is a good product and I would recommend it for enterprise customers.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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