IBM Kenexa Review

It gets candidates through the process quickly and cleanly, and maintains OFCCP-compliant documentation.


What is most valuable?

From an ATS perspective, I think the most valuable features are the ability to get candidates through the process quickly and cleanly, and to maintain OFCCP-compliant documentation.

How has it helped my organization?

We're able to adequately screen all of our candidates across the board through all different business units, and maintain accurate reporting and analytics as a result of that.

What needs improvement?

I would like to see them continue to make things easy and quick for the recruiting partners internally, or any recruiters who use the system. Faster load times would be great, instead of waiting for the little load window to close out.

What do I think about the stability of the solution?

It's been really stable the last couple of years. I've seen a huge improvement on the BrassRing Kenexa side to improve their network connectivity and systems overall.

What do I think about the scalability of the solution?

Kenexa’s scalability has been great. We can grow and expand our use no matter what. Right now, we're doing a launch in Hillerod for a new manufacturing plant and we'll be able to seamlessly incorporate our business process for that launch.

How are customer service and technical support?

I have used technical support sometimes. It's good. It's very responsive. I have a CSM, so I have personalized service, which is always great.

Which solution did I use previously and why did I switch?

The decision to invest in Kenexa was made before I arrived at the previous company.

How was the initial setup?

I was not involved in the initial setup of Kenexa at my current company. In a previous life, I was. It was a little rocky, as they always are, but we went live on time and that's all that matters.

Which other solutions did I evaluate?

I have not directly used any of Kenexa’s competitors.

What other advice do I have?

Make sure it can fit your needs. Do a mapping and an outline of your end-to-end process, and make sure that BrassRing or Kenexa can meet those needs.
The most important criteria for me when selecting a vendor is compatibility with other systems; to be able to integrate seamlessly.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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