IBM Kenexa Review

The support that we get from the CSMs is the most valuable for me right now. We're looking forward to using Responsive Apply.


What is most valuable?

I'm just taking over the account, so I'm still pretty new to the whole system. I would say the support that we get from the CSMs is the most valuable for me right now, because I'm still leaning on them pretty heavily to understand everything that I'm doing within the system.

How has it helped my organization?

I haven't dealt with it that long, but the obvious improvement is that the Applicant Tracking System has provided us a system to provide a better candidate experience as opposed to other systems. However, I'm not really sure regarding long-term impact, because I haven't been working with it for very long.

What needs improvement?

We're still on a pretty old version of it. I'm looking forward to using the mobile - the Responsive Apply – and upgrading to the Talent Suite. I think that's what I'm looking forward to mostly. I’m unable to really comment further without actually trying that out first, because that's mostly what we're aiming towards: getting that Responsive Apply, some of those more mobile friendly options.

What do I think about the stability of the solution?

It seems stable. I don't have any concerns about it.

What do I think about the scalability of the solution?

I think it definitely has the potential to scale to more offerings and a larger scale within our business.

How is customer service and technical support?

Technical support has been pretty responsive. It's been helpful.

What other advice do I have?

Definitely get onboard with the newest released versions, to stay current with all the different offerings.

The most important criteria for me when selecting a vendor to work with are data security and ease of contracting. Those are our two big pain points.

My rating reflects the fact that I am still learning about the system and what it's capable of doing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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