IBM Kenexa Review

It quickly brings together a lot of data and it joins that data.


What is most valuable?

There are a lot of valuable features in Kenexa: being able to bring a lot of data together quickly; to be able to join the data; and then to be able to get insights in a time-frame that's a lot shorter than the regular SAS or process like that.

How has it helped my organization?

The biggest improvement for us is it's made us think; the outcomes coming out are something that we possibly wouldn't have thought about. The idea is to be neutral going into it, understand the types of insights that come out and to be able to pursue them as hypotheses; see if they make sense for us to continue with.

What needs improvement?

We're still putting our notes together on where we’d like to see improvements. We haven't got a detailed list yet, but the cool thing is we've got a process to document what we want changed, to promote that and show it to IBM. Most cases when we did that in the past, they've been able to say it was on the roadmap already. There are no examples right now, but we do have a list that we're gathering right now.

The price can always be better. I'm not saying the price is high, but of course I work with a budget. Bottom line is it's basically fine.

We're looking at ways to, for instance, to be able to get outputs, and drop it into Excel, if we want to. Right now, we can only do part of that, but not as much as I want to.

What do I think about the stability of the solution?

Stability has been fine. We've had some timeouts but they've been quickly fixed. Stability has been fine. There have been no issues at all.

What do I think about the scalability of the solution?

It’s scalability is changing. At first, we had a problem getting a number of the transactions in there; now, that's changed. Every time we've had issues or problems, they've been addressed and have been fixed. We've got no problems with scalability or outages or anything.

How are customer service and technical support?

We’ve used technical support, and it’s been great, fantastic. We have ways of submitting tickets if we need to. We've been updated on potential upgrades, etc. The support has been fantastic for us.

Which solution did I use previously and why did I switch?

We were tired of thinking of what we wanted solved a year and a half in advance, because it took that long to get a project set up and get the budget approved and processed. The ability now to be able to take data, load it yourself, ask the business questions and get the answers on your own process with the business just made it a lot faster, and the cognitive solution gives us some insights for us to think about. It just made business sense in so many ways: time, money, etc.

How was the initial setup?

I was involved in the initial setup. I've got a person by the name of Kevin Rush. He's been more on the technical side but as far as the setup, I was involved since day one. Initial setup took some time. Once the tool was set up for us to be able to use, it took a bit of hand-holding from IBM, but now we're at a place where we can load and link, and do a lot of things with it ourselves.

To set it up was tough, and when I say tough, it was more about learning for us, but we're laughing now with it, for sure.

Which other solutions did I evaluate?

Basically, we didn't consider any other solutions, because we've had such a long relationship with them and we did some work with them before this process. Our working agreement and their commitment to service didn't take us long to pick them.

What other advice do I have?

Don't be afraid to start. The longer you wait, the more money you probably spend on new people leaving. The biggest thing is, if you're looking for faster ways of getting information about your people, about your customers, I would say start with what you have and to grow it. A lot of people are scared to start because they don't think they have enough information. Their information isn't big enough for this to use but the fact of the matter is you can use this on any kind of scale.

My rating is partly because I need to know more and learn more, and also I know there's some things on the roadmap they're looking to develop and once those come in, I think it's going to be even better. I love the idea that they have roadmap ideas. I love their support, but like all of us, we have a little bit of room to grow.

The two most important criteria for me when selecting a vendor are: 1) obviously, the product has to have some kind of nuts and bolts behind it; and 2) also the support. We've seen a lot of sales people come through, but after the deal is signed is when you see the true signs of how they're going to support us. For me, I'll look at the support people before I look at the sales people.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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