For us, the most valuable feature is the ability to completely onboard our associates online, their electronic onboarding portal, as well as the automation that they have in their hiring system that allows us to automate a lot of our hiring process and eliminate those manual touchpoints.
Improvements to My Organization
It allows us to streamline our hiring process, and also standardize our hiring processes across the organization.
Room for Improvement
We're really looking forward to what Kenexa has in store for data analytics in the future with their Talent Insights tool. We're also really looking forward to some of their enhancements to their onboarding portal, specifically for recruiters and hiring managers.
We just recently upgraded to their Talent Suite, which is their latest version of the software. Their onboarding portal saw the most change, and I would say it's been really improved from a new-hire or a candidate experience. We are looking forward to some additional enhancements from a hiring manager perspective.
There's always more work to do. There's always improvements that can be made, but overall, we're very happy with the product.
The stability's very good. Overall, we typically don't have any unexpected downtimes during the month.
Scalability is great. We use the system for everything from a very low-volume, high-touch corporate recruiting model to our tax office, high-volume approach, which is 80-100,000 people each season.
Customer Service and Technical Support
Technical support is good, responsive and efficient. We always get same-day response on our tickets. We may not always get same-day resolution, but we always get same-day response. Their customer-service agents are always very friendly and knowledgeable about the system.
Prior to Kenexa, we were on a homegrown system for recruiting, but our corporate recruiting was on another system. We switched to Kenexa because it was important for us to have all of our recruiting, both for corporate and our tax offices, under one system. We wanted to make sure all of our candidates were together; we were looking at a holistic candidate pool, really, one database for an applicant-tracking system.
Also, just the functionality that Kenexa provides in comparison to the other vendor that we were using.
Other Solutions Considered
The decision to get Kenexa happened before I joined the team.
Functionality, I think, is the number one criteria for me when selecting a vendor to work with, but a very close second would be the customer relationship – really, the relationships and partnerships that we have as a client, and knowing that if we have a problem or a question, we'll have somebody that's there to answer it for us and to help us on our journey.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sep 15 2016