IBM Kenexa Review

It can be individualized for each company’s needs and each of our different business unit’s needs.

Valuable Features

The most valuable features are its ease of use and the ability to customize it; making it really individualized for each company’s needs and each of our different business unit’s needs.

Improvements to My Organization

It has allowed us to reach more candidates, and in a quicker, simpler fashion to get the data we need to improve our hiring process.

Room for Improvement

I’d say the things that we’re most looking forward to that are on the roadmap are the mobile abilities that they’re coming out with and always improving on. We’re excited for those. When they have all the features we need with it, we’ll definitely implement it.

Some of the analytics that we heard about, we’re excited to see some of those and how we can implement and maybe use those in our business.

The reporting feature currently is our biggest struggle point. Getting the data we need and in the fashion that we need it is a current struggle point for us.

Use of Solution

We use BrassRing and we’re implementing Onboarding soon.

Stability Issues

I think it functions well and they’re always innovating and adding new features that we’re always implementing and making the process better.

Scalability Issues

I don’t see anything that we haven’t been able to apply it to. We work with basically, five unique different types of business functions in our company. I think it’s very far reaching.

Customer Service and Technical Support

Technical support is very helpful, thorough. They’re usually fairly quick, unless it’s a really complicated issue that no one can figure out.

Other Solutions Considered

I have not used similar solutions since I’ve worked here, except for onboarding; we currently use other companies for that.

Other Advice

Kenexa definitely has the customization. The system works however you build it to work; when you set it up, it’s going to work the way you set it up. Generally, if there is an issue, it’s not a Kenexa issue. It’s a setting you have or the way you originally set it up to make it do something. If there is an issue, I would get with whoever your agent is to see a better way to do what you’re wanting to do, rather than looking for another solution in another program or something like that.

The most important criteria for me when selecting a vendor to work with is whether their product can be used across our wide variety of business units effectively and customization, as well as follow-up support, trying to get features to work the way we want or it to work across those business units.

From everything I’ve seen and heard, I would think Kenxea is probably one of the top three, if not the best, in the business that they do and the things that we use them for. Not working with another company, it’s hard to really give them an accurate rating, but from everything we’ve seen, and all the support and work with them, I’d say I’ve given it a fair rating.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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