IBM Kenexa Review
We create our own reports with the reporting tool. Internal errors have increased.

Valuable Features

With IBM Kenexa BrassRing, we can search for past requisitions, we well as edit and open candidates’ talent profiles. The DIT reporting tool is extremely crucial in creating our own reports. The “my candidates” overview that shows the statuses is very helpful. I like the "Admin tool" with regards to communication templates and forms, and the ability to change them.

Improvements to My Organization

BrassRing integrates into our internal employee platform (workday) as well as our background check vendor (TalentWise). Without this solution, we would have more administrative functions and would need to hire more HR employees. This solution also allows for easier external communication with potential employees.

Room for Improvement

In regards to the requisition search function there is a ton of filter options, of which need exact matches. The other thing that is missing here is the Business Title option. For example a position will have the HR Job Title “environmental scientist 1” but the real business title field is “Biologist.” If I want to search for a biologist requisition, I have a tough time doing that because nothing comes up if I put it in the job description which really is my only other option of a field to use.

In regards to the errors - sometimes the HR Status will freeze, or the communication option.
The tool functions inconsistently. In the past year, there has been a significant increase in the amount of “internal errors” that are displayed.
Other errors include when you click to add a form for example it will come up with an error and you have to exit and try it again. What I was trying to capture here is that a lot of our recruiters have had problems with errors and having to do the same command/clicking the same thing multiple times before it works. In addition, the search function is a bit complicated in terms of requisition searches.

Use of Solution

I have used this solution for three years.

Stability Issues

We encountered IT stability issues in our attempts to get the pages to load. This occurred almost daily.

Customer Service and Technical Support

The technical support with IBM is very responsive. I don’t usually open tickets anymore, but in the past I was pleased with the technical support.

Other Advice

I would advise other customers to link this solution to your other systems for a streamlined ATS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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