IBM MaaS360 Review

Provides good security, but features for laptop management could be improved


What is most valuable?

Currently, we use the Mobile Device Management, Secure Productivity Suite, and document management. We distribute mobile phones to people starting in our company and we use these features of Maas360 for management. Our employees use the secure email. Maas360 also supports BYOD.

What needs improvement?

Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop.

It also needs a feature to restrict USBs.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

It's definitely scalable.

How is customer service and technical support?

IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer. Sometimes, we have to solve problems by ourselves. Sometimes we find the documents we need in IBM PartnerWorld, but the chat help staff is not able to give helpful information.

How was the initial setup?

The setup is easy to do, for me. It's not complex.

What's my experience with pricing, setup cost, and licensing?

When compared with competitors, I think the pricing is okay.

What other advice do I have?

For security, it is good. But at times it's quite slow, like when I access through the portal. And when we change policies, sometimes that takes a long time.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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