IBM Maximo Review

Its capabilities let us organize our work

What is our primary use case?

It is a software specialized in asset management, but nowadays, it is more than this.

How has it helped my organization?

With Maximo, we can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets. Also, we can correlate all these items in order to obtain reports, such as how many incidents per locations, when was the last preventive maintenance in a location, who was the technician that did the job, or what was the spare part that he used, etc.

What is most valuable?

The main feature of Maximo is the capabilities of recording, tracking, and correlating. These are important items in the management of a company. These capabilities let us organize our work.

What needs improvement?

The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Maximo is very stable. We really do not have problem with stability.

What do I think about the scalability of the solution?

We were able to scale perfectly.

How are customer service and technical support?

Technical support is a seven on scale of one to 10.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Maximo is a big system, so the initial setup is complex. I would recommend that you implement it in parts according with your most important processes.

What's my experience with pricing, setup cost, and licensing?

Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.

Which other solutions did I evaluate?

I did not participate in the evaluation.

What other advice do I have?

My recommendations:

  • Before starting, review your internal processes. It is a good opportunity to update them.
  • Explore Maximo's add-ons. There are a lot specialized, different industries.
  • Implement Maximo in parts.

Which version of this solution are you currently using?

Asset Management 7.6
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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