For Rogers, MQ is the cornerstone for the billing system for cable. It's accessed through the help desk and through the online stores. It's a very valuable piece of software that interfaces with the customers; there are well over 8 million customers.
Improvements to My Organization
Using MQ, because of the speed of getting the transactions, adds the value back to the customers. When you are dealing with a customer in the store, you don't want to be sitting and waiting for transactions to come back on the customer information, the CIF file. Having MQ with the instant response adds value back to the customer's experience.
Room for Improvement
Price is one thing that could be improved.
Probably because I don't know how it interfaces with the cloud, I would like to see more of that functionality; get more of the cloud experience and more of the mobile experience back into MQ from the customers. That's something I don't have right now.
I think MQ could go farther in terms of the customer experience.
Stability is awesome. MQ is up all the time. We never have an MQ issue. The interfaces that feed into MQ are quite stable and the APIs associated with it are quite proficient. MQ is a very efficient piece of software from a CPU utilization perspective, which I'm interested in. It's very productive and it's quite tuned in terms of performance.
It's quite easy to scale out and to build other regions using MQ. We've developed a peak performance testing area with MQ and we're planning on putting it in the sandbox area to gain more experience before we roll out versions of it. It's quite easy and adaptable to implement into other regions.
Customer Service and Technical Support
I have not used technical support.
It's a very stable product. It's been out in the industry for years. Many industries use it, so it fits into any commodity that you have. It's a very solid product. Give it a try, look at it and understand what it's used for.
The most important criteria for me when selecting a vendor to work with are reputation, post-support, reliability, and improvements on the product.
They’re not really using MQ to connect across cloud, mobile, or devices as part of the internet of things.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 26 2016