IBM MQ Review

I think the most valuable feature is the scale that it can run at.

What is most valuable?

I think the most valuable feature is the scale that it can run at. It runs millions of transactions in our environment on a daily basis, scales and works well.

How has it helped my organization?

I don't know if it improved my organization but it basically drives communications between a lot of our subsystems and processes. It's kind of the backbone of a lot of our services.

What needs improvement?

I think some of the management tools could be improved. We've got a variety of different management tools, that we have in place. Having them be more a core part of a product, rather than being add-ons from either other solutions or open source, would be good.

What do I think about the stability of the solution?

Stability is very good.

How is customer service and technical support?

Technical support is good. For the most part, we get what we need. We did have AVP for a number of years, which was another level of support. We're reconsidering that maybe we should be going back to that level just for the more timeliness and quality of support.

Which other solutions did I evaluate?

There are a lot of open-source alternatives coming out now, today. Sometimes MQ can be perceived in the organization as being expensive. Price is an issue.

Where we've deployed other open-source solutions, we're not at the same scale so it's difficult to say at this point whether they do as good of a job as MQ. Obviously, we're very conservative in taking some of our core systems and moving them to unproven technologies.

There aren’t any features that they have that I wish MQ had as well. They actually tend to be a little lighter weight than MQ, in a bad way.

What other advice do I have?

Make sure that whatever solution you have is going to scale to meet your needs and that you have the tooling infrastructure available to you, as well.

The most important criteria for me when selecting a vendor to work with is, obviously, quality. Reliability of the product is number one but it needs to be cost effective, as well.

We haven't really moved into the cloud with MQ at this point.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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