IBM MQ Review

It's reliable and gives us flexibility to drive a solution on any platform.

What is most valuable?

I inherited it when I took over administration of a platform. It is pretty core in our business. I haven't really dealt with configuration that much. It is used to push transactions throughout z/OS, IBM i, Windows, and Linux. It seems to be pretty reliable. It's one of the few things we have that just runs, almost to a point where you forget to go back and do some upgrades. We're running a couple versions that are a little old, and you just forget that; like, "Oh yeah, it's running." It's pretty solid.

How has it helped my organization?

It gives us flexibility to drive a solution on any platform but have a reliable communication network.

What needs improvement?

I didn't know how to get into it. I had to Google how to get into it. Once I got into it, it made sense. It was a green-screen implementation, but it made sense.

I don't know enough about it to really say, "This is where it's missing something."

You can always say price is an area with room for improvement.

What do I think about the stability of the solution?

It's solid. It's one of the few things that just runs, and runs, and runs.

What do I think about the scalability of the solution?

We've upgraded multiple systems and it's kind of come along. As far as the transaction basis that it's responsible for, it's done a really good job. There might be some lagging Windows versions; that's really been more about operating systems lagging behind because of other applications, not MQ. You might get some spots there, where performance might not be what we would've expected, but that's really not an MQ issue.

How is customer service and technical support?

We have hardly ever used technical support for it. The last time we did, we found out that we were running an unsupported release. That kind of shows how long it just runs. Sometimes you forget to upgrade a couple of the components.

When I have used technical support, I thought it was very good. They even reached out and helped us a little bit in that situation – when we weren't even supported – to take a look at some of the basic stuff, just to make sure we didn't miss anything. Eventually, we got through the situation. We figured out what it was. It turned out it wasn't MQ at all. It was just a configuration change. I think tech support has been pretty good.

I'm an IBM i guy. I always think IBM support is excellent. I haven't dealt with z/OS in a long time, but they were good there, too. The product support, I would imagine, has been pretty good, too.

What other advice do I have?

It's a worthwhile product. If it's priced accordingly and does everything for you, go for it. It's a good product.

I haven’t given it a perfect rating because I haven't had enough experience with it to say, "This is where it's lacking something." As I’ve mentioned, it seems to be really solid and just works.

The most important criteria for you when selecting a vendor is probably the durability of the vendor. You can get into these relationships that look good, with all good intentions from them, but they're not around. With IBM, obviously, we've invested heavily in the company for a long time. We have a good relationship with them. I think durability, and then going with that is innovation. Those are probably the two biggest characteristics.

I don't know that much about our mobile and cloud initiatives. I think we have some. They're probably beyond the infancy stage but certainly not mature at any point. I'm not sure how this technology is driving any of that. I'm not sure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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