IBM Operational Decision Manager Review

Helps productivity and has reduced operating costs

What is our primary use case?

We use it for a cable company in a contract with Comcast.

How has it helped my organization?

It makes things easier for us. Productivity-wise, it helps. It has also helped to reduce operating costs by about 20 percent. In terms of decision-making it has helped some users. It has helped improve business processes. But it hasn't totally helped our decision-making.

What is most valuable?

The management features, based on the server side, have worked for us. So far, the usability is great. It's also easy to set up.

What needs improvement?

I don't see a need for additional features. I like it just the way it is. 

What do I think about the stability of the solution?

It does the job.

How are customer service and technical support?

I have called technical support once or twice and they fixed the problems. I don't have any issues with tech support.

How was the initial setup?

The setup is straightforward.

What about the implementation team?

We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

It was not a large cost. It was a one-time cost.

What other advice do I have?

It works. I would recommend trying it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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