IBM QRadar Review

Flexible, easy to use, and scalable

What is our primary use case?

We are a service provider and we are providing the solution as a managed service for multitenancy security.

What is most valuable?

The solution is flexible and easy to use.

What needs improvement?

IBM is going through some problems with its resources currently making its support response time slow.

For how long have I used the solution?

I have been using the solution for a couple of months.

What do I think about the stability of the solution?

I find the solution reliable. 

What do I think about the scalability of the solution?

The solution is scalable. We have 15 customers using it at the moment.

How are customer service and technical support?

The support could be a lot better by being faster.

Which solution did I use previously and why did I switch?

We recently switched to this solution from LogRhythm cloud. One of the main reasons we switched solutions was because it is more scalable.

How was the initial setup?

The installation was a little difficult and could be made easier.

Which other solutions did I evaluate?

We have evaluated Secureonix and this solution is far superior. We did the implementation of Securonix for two customers and we canceled it. We rolled back those clients onto this solution because Securonix failed on both implementations.

What other advice do I have?

I would recommend this solution to others. We have invested in it and we plan on using it in the future.

I rate IBM QRadar an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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