IBM QRadar Review

Easy to set up but support is lacking


What is our primary use case?

There are many use cases for this solution. One example is we are using this solution to monitor user site access to band sites. 

What needs improvement?

The solution is highly used here in Pakistan and in many sectors, they could improve it by having more SIEM connectors.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The stability is good until you upgrade to a new version. You have to properly shut down services when you are doing some maintenance activities every three to four months. There might be some problems that you do not expect. We have had some complaints from users regarding operation. 

How are customer service and technical support?

We have had bad experiences with support from IBM. We are not satisfied with the support and they have made me very angry. My customers have had similar experiences.

How was the initial setup?

The initial setup of QRadar is not complex because we have done it before and we are used to the development. It is getting easier all the time.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and it is an annual payment. I have found all solutions in the category to be expensive, including Splunk.

Which other solutions did I evaluate?

I am evaluating Splunk.

What other advice do I have?

Here in Pakistan, this solution has already saturated the financial market.

I rate IBM QRadar a five out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
More IBM QRadar reviews from users
...who work at a Financial Services Firm
...who compared it with Splunk
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