What is our primary use case?
ClearQuest is a Defect Tracking system with a highly adaptable state machine together with an easy to use API, which can do all of the functions available in the GUI. This simplifies integration and automation of many steps is why the organization still uses a much older version, as there are no good replacements.
How has it helped my organization?
ClearQuest can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API. In combination with a good Configuration Management plan, an organization can create an optimal level of administration and automation creating good traceability in your tasks.
What is most valuable?
The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual.
What needs improvement?
Lack of a modern web interface compared to other systems might discourage customers. However, using the ClearQuest API enables you to do in-house GUI implementations, if desired.
For how long have I used the solution?
More than five years.